See for Yourself
How it Works.
Take an interactive walkthrough of the front-end shopper
experience or the back-end merchant experience.
Make returns easy for shoppers and your team
– no matter how fast you are scaling
![](webp/merchant-path-1-1024x1024.webp)
![](webp/merchant-path-2-1024x1024.webp)
02
Customer service team sees a new return request from the shopper and reviews the request.
![](webp/merchant-path-3-1024x1024.webp)
03
The return gets automatically approved (if you want) and the shopper immediately gets their return label.
![](webp/merchant-path-4-1024x1024.webp)
04
The shopper sends their return back to your team.
![](webp/merchant-path-5-1024x1024.webp)
05
The warehouse team receives the return and marks a disposition for each item.
![](webp/merchant-path-6-1024x1024.webp)
06
Warehouse team processes the return and a new item is sent back to the shopper. Warehouse team decides what to do with the returned item.
![](webp/merchant-path-7-1024x1024.webp)
07
The return process is complete.
![](webp/merchant-path-8-1024x1024.webp)
08
Merchant reviews returns data and finds out why returns are happening.
![](webp/shoppers-path-1-1024x1024.webp)
01
Empower your shoppers to start a return whenever they want without needing to wait for your team with a self-serve returns portal.
![](webp/shoppers-path-2-1024x1024.webp)
02
Make sure your shopper’s new item goes to the right location.
![](webp/shoppers-path-3-1024x1024.webp)
03
Let shoppers choose which items they’d like to return and make sure the right items are eligible to return.
![](webp/shoppers-path-4-1024x1024.webp)
04
Make sure shoppers let you know why they’re choosing to return an item with primary and secondary return reasons.
![Reduce refunds with bonus credit to incentivize exchanges or store credit](webp/de-emphasizing-refunds-1024x762.webp)
05
Give shoppers a choice and let them pick their return type. Offer Bonus Credit to reduce refunds and incentivize exchanges or store credit.
![](webp/group-4154.png.webp)
06
Give shoppers the option to get a similar item or something entirely new from your product catalog.
![](webp/shoppers-path-7-1024x1024.webp)
07
Help shoppers find the right item, save the sale, and increase customer lifetime value.
![](webp/shoppers-path-8-1024x1024.webp)
08
Let shoppers review one last time before submitting their return to make sure everything looks good.
![](webp/shoppers-path-9-1024x1024.webp)
09
Give instructions to shoppers so they know how to get their return back to your team and make sure they have a return label.
Ready to transform the way your team handles returns?
Talk to a returns specialist to see if you’re a good fit!
![](webp/review-logos-for-website-500-%c3%97-350-px-450-%c3%97-200-px-9.png.webp)
![Person holding Darn Good Yarn wool](webp/darn-good-yarn-testimonial-1024x1024.webp)
![Darn Good Yarn black/transparent logo](webp/darn-good-yarn-logo.png.webp)