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Returns Management Resources

Explore ReturnLogic’s resources to learn best practices and tips for managing returns. Dive into our Ecommerce 101 guides, videos, ebooks, podcasts, blogs, case studies, and more!

Ecommerce 101 Guides:



Expanded Warranty Workflows Product Walkthrough | E-commerce Returns Management | ReturnLogic



Top 5 Tools That Every Shopify Merchant NEEDS to Have



Operational vs. Post-Purchase Returns Software | Which One is Right for Your Business? | ReturnLogic


Ecommerce Glossary:

Customer Lifetime Value (CLV)

Customer lifetime value is a metric that estimates the total monetary value that an average customer will contribute to a company over the customer’s expected lifetime. CLV is conceptualized as the sum of all the transactions, including purchases, returns, shipping costs, etc. for an individual. Check out our Free CLV Calculator here!

Returns Optimization

Returns optimization involves continuous improvement strategies that use returns data to enhance the experience for the shopper, improve retailer operational efficiency, and grow profits. As an ecommerce retailer, returns are something that you’ll always deal with. Just like all other parts of your business, you want your returns management to get better with time.

Incentivizing Exchanges

With incentivizing exchanges, merchants can encourage shoppers towards an exchange with store credit, over a refund by offering additional (Bonus Credit) dollars to their total exchange amount, de-emphasize refunds during the exchange process, or using strategic shipping rules to allow free shipping on exchanges and store credits, but not refunds to protect their profits.